Commissioner for Consumer Affairs, Food and Civil Supplies CV Anand on Tuesday handed over a cheque of Rs 3.11 lakh as compensation to a couple who complained against a diagnostic facility in Kamareddy district.
Parashuram and Swapna, from Bikkanuru village of the district, alleged that the staff of Sri Venkatsai Scanning and X-ray Centre did not detect a congenital deformity in the spine of their unborn baby girl. Swapna, during her pregnancy, had undergone scanning on multiple occasions at the scanning centre and yet the specialists there were unable to detect the deformity, they alleged.
n May, 2017, Swapna gave birth to a girl at RR Hospital in Kamareddy and immediately after the delivery the doctors said the infant had spinal abnormalities and needed corrective surgeries. The couple visited several super-specialty hospitals in Hyderabad before surgeons at Star Hospitals conducted the procedure.
With the couple ending up spending close to Rs 5 lakh on the surgery, they called up the consumer toll free (1800 42500 333) number of the Civil Supplies Department and submitted a written complaint on the scanning centre.
The Consumer Redressal Forum of the Consumer Affairs, Food and Civil Department arbitrated the couple’s complaint. It sent notices to the scanning centre in December 2017 and within 20 days the facility issued a compensation cheque worth Rs 3.11 lakh. “We are grateful to the Consumer Forum because we did not have the financial resources to pursue a civil case against the diagnostic centre in court. The Consumer Forum officials managed to deliver justice to us,” the couple said.
No comments:
Post a Comment